Exceptional staff was the highlight of this stay. From Seline at check in who helped us with questions and settled us in. The staff at the Han Mall were also very pleasant. Great team who make this place a 5 star ⭐ There are many facilities on site which made it quite convenient and the location is quite central to most public transportation.
Michael
marzo 2025
The whole building is incredibly beautiful, the staff treated us so well, from taking care of our luggage to answering our questions, giving recommendations to what we should see and visit and helping us getting a taxi. You are really treated like a star here, the hotel has everything you can imagine from spa to indoor and outdoor pools, arcade games, clothing stores, Seven Eleven supermarket inside of the hotel, casino and many restaurants, you can really have everything without having to leave this place. The room service was incredible, reasonable prices and very delicious food, again, the staff is super nice and friendly. We will definitely come back, because we’ve fallen in love with this beautiful island!
Aneta
giugno 2024
If you have the chance to visit Jeju Island, then the only hotel you should even consider staying at is Grand Hyatt. The view from the hotel room (if you book the Oceanview King suite) was exceptional!!!! We loved being able to sit in our room and watch the planes fly off from the airport. You honestly don't need to leave the hotel at all as the complex includes a gym, infinity pool + kid friendly splash pool, 2 spas, casino, numerous restaurants, clothing stores and a 24/7 convenience store. The restaurants within the hotel are pricey but that's a given for a 5-star hotel. If you do venture out, there are numerous local eateries nearby that offer good, tasty and cheap food. Free parking is offered to guests which was great for us as we rented a motorbike to explore Jeju.
Scott
novembre 2024
I like the heated pool most. I also like the long bathroom mat which is excellent after I step out of the bathroom. I also the breakfast selection which you can change to brunch and dine at level at 38 good for those that could not wake up early.
Meng
novembre 2023
Excellent! We liked everything
Dmitry_111222
agosto 2023
This was a DREAM! We arrived at the huge and beautiful hotel and were greated so kindly at the check-in. They knew we were visiting for our honeymoon and got an upgrade with a city view room. The room was AMAZING! Soooo beautiful we almost didn't want to leave the room. The hotel has so many facilities which we all explored. We had a lovely dinner, visited the Spa, did some swinning on the outdoor pooldeck in the evening, went to the casino and did some shopping. So nice they have their own 7-eleven as well! Grand Hyatt went out of their way to make our stay special. They even gave me a gift (a box of macarons) for my birthday. If you have the time, do order roomservice for breakfast, is it really amazing (we had the continental breakfast and omelet).
Lorrena
ottobre 2024
Perfect base for JEJU island. If you want to stay in the city of jeju this is the place you want to stay! We were worried when we arrived to the hotel lobby it was massive and so many people but check in was so quick and efficient! Room is so big and have huge floor to ceiling windows with great view of Jeju city and airport ( do not worry if you think it’s too close to the airport) This hotel is humongous and it was the peak season (stayed 2nights in early August) so seems like it was almost fully booked however we didn’t feel like it was too crowded at all! It was absolutely fantastic we wouldn’t survive the heat without this hotel!
Yujin
agosto 2024
We ate at the Cafe8 twice for dinner and Pacho once for dinner and the meals were fantastic. The location of the hotel is a little remote and not that centrally located but it is close to the airport - a few USD takes you by cab to this beautiful hotel where Singles Inferno was filmed. The rooms are spectacular. Huge windows overlooking the city skyline (in our case, we had the city view). Great amenities thru-out the hotel. My one recommendation for this hotel is to add more towel hanging hooks in the bathroom so that everyone can hang their towel to dry. There was only 1 hook in the entire ginormous two-sinked bathroom with a gorgeous tub and a separate shower. The beds were super comfortable and the blackout curtains work like a charm.
Jennie
giugno 2024
Amazing people with stunning rooms; we love the fact that as soon as we got in, Randy came up to us and started talking to us without knowing who we were. Once he knew we were Malaysians, and that this is a special stay, we paid for an upgrade to a stunning room that he helped to procure for us with a great view of the runway. He told us many great tips about Jeju and where to find the best kebabs and shopping. He came up to the suite with us and he didn’t have to spend that much time with us but he did out of his sincerity to help us. Thank you so much Randy and love your warmth and gentlemanly attitude you possess as a Sabahan. The hotel has a gem of a gentleman in you.
Yohan
agosto 2024
Facilities, indoor shopping mall , location are good
Tan
dicembre 2024